Policies & Terms and Conditions

Reservations are highly recommended.  All reservations must be guaranteed with a credit card and will be charged at the time of booking.

• Regular rafting rate cancellation: may cancel 7 days in advance with no cancellation fee. CANCELLATIONS WITHIN 7 DAYS OF TRIP WILL BE CHARGED THE FULL AMOUNT OF THE TRIP. 

• Holiday weekends bookings: May cancel 30 days in advance with no cancellation fee, full amount will be refunded. CANCELLATIONS WITHIN 30 DAYS WILL BE CHARGED FULL COST OF TRIP.

• Summer holidays subject to the 30-day cancellation policy are: Memorial  Day, 4th of July, 24th of July, and Labor Day.  These include the whole weekend.

• Group bookings: May cancel 30 days in advance with no cancellation fee, full amount will be refunded. CANCELLATIONS WITHIN 30 DAYS WILL BE CHARGED FULL COST OF TRIP.

• If you Miss the Boat: We will do our best to accommodate late arrivals on other trips during the day or in the following days, based on availability.  HOWEVER, IF AN ACCOMMODATION CANNOT BE MADE, YOU WILL BE CHARGED THE FULL AMOUNT OF THE TRIP. 

• NO SHOWS WILL BE CHARGED FULL AMOUNT OF THE TRIP. (This applies to regular rates, groups, & holiday trips.)

• If Always Rafting & Kayaking cancels the trip due to low water levels or other hazards, full refund will be made to all customers for those days.

• Tipi Check-in is 4pm - 8pm.
• Tipi Check-out is 11am - there are no late check outs.
• Early departures will not be entitled to a refund.
• Quiet time at the resort is 10pm to 6am.
• Parking for tipi guests is available in front of the tipi village.
• Payment in full is required to book tipis.
• Each tipi has it's own private bathroom tipi and outdoor shower for guest use. We use a unique toilet system - incinerating toilets - in our bathroom tipis. These require a specific usage procedure that guests will be made familiar with during check-in.  
• A repair fee will be charged to guests' credit card in case any damage to the toilet units is found after check-out.
• All tipis and other buildings are smoke-free. A $200.00 cleaning fee will be charged to guests’ credit card if evidence of smoking is found inside any tipi or building on the property.
• There will be an extra charge of $5 per person, per night if the number of guests in a lodging unit exceeds what is shown in the “sleeps xx” section of each lodging description.
• Any items on the property that are determined to be damaged or missing, guest will be charged the replacement cost plus 50%.
• NO tents are allowed.

Always Rafting & Kayaking loves dogs! No other animals are allowed on the property.

• Pets are not allowed on the river with ARK.
• ARK is not responsible for the care and safety of your dog.
• ARK welcomes your small traveling dog that is under 30 pounds and less than 24 inches tall. A non-refundable fee per dog is required – $50 for a Tipi stay.
• All dogs must be registered with ARK management. There are no exceptions.
• If your dog is not hypoallergenic, it must always be kenneled while in the tipis.
• No dogs are allowed on any furniture.
• All dogs must always be leashed on the property. You will be responsible for any damage or chaos caused by your dog.
• If you are part of a family/friend group, the guest that made the reservation will be responsible and must ensure that all family members and friends follow this policy.
• If your dog is a “barking dog” when left alone, you must take your dog with you. If not, then your dog must be kenneled in your Tipi.
• You will be responsible for all dog waste. Please clean up after your dog or extra fees will be assessed.
• Your Tipi will be thoroughly inspected for dog hair or damage. This is NOT part of the $50 dog fee. If ANY dog hair is found in the tipi, it will be at management’s discretion to charge extra cleaning fees. We suggest you take some time to inspect and clean your tipi before you leave.
• Management reserves the right to disapprove or request the departure of a guest for non-compliance with our dog policy. In cases of unsupervised dogs or dogs in violation of our policy, Management reserves the right to refer the dog to the local authorities, shelters, or boarding companies. There are no refunds due to non-compliance to this policy.

Guests staying in our tipis and doing a river trip will receive a 10% discount on the river trip.

Special discount available at check-in for all veterans and active duty members. (discount good for military member only.)

Special discounts available for large groups of 15 and over. For full group information please click here.